Shipping policy

At Cairnward-Outdoor, we are committed to providing an exceptional shopping experience for our customers, including through clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.

Delivery Areas

This shipping policy applies to orders shipped within the United Kingdom.

Delivery Times

Below are the estimated delivery times for all parcels:

Order Cut-Off Time: 11:59 PM (Zurich, Switzerland Time – CET/CEST). Orders placed after this time will be processed on the next working day, which may add one additional day to the estimated delivery time.

Order Processing Time: 1 to 3 working days (Monday to Friday). Once your order has been processed, it will be shipped by one of our trusted delivery partners.

Transit Time: 4 to 6 working days (Monday to Friday).

Estimated Delivery Time: 5 to 9 working days (Monday to Friday).

Shipping Carriers

We work with the following reliable shipping carriers for deliveries within the United Kingdom, including Evri, DPD UK and DHL Express, to ensure that your parcel arrives safely.

Shipping Costs

Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum purchase required.

Delivery Issues

If you experience any issues with your delivery, such as a delay or a lost parcel, please contact our customer service team immediately. We are here to help and ensure that your order arrives safely and on time.

Track Your Order

Once your order has been dispatched, you will receive a notification email containing a tracking number. You can track the progress of your parcel on our order tracking page.

Any Questions?

Visit our FAQ page or contact our customer service team.

Contact Information

Store Name: Cairnward-Outdoor

Address: Chem. des Raytolats 15, 1423 Villars-Burquin, Switzerland

Email: contact@cairnward-outdoor.com

Phone: +41 76 535 08 06

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Zurich, Switzerland Time – CET/CEST).

Response Time: We aim to respond within 2 working days.

Any questions?

Visit our FAQ page or contact our customer service team.