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Last updated: 12/10/2026
This Privacy Policy describes how Cairnward-Outdoor (“we”, “us” or “our”) collects, uses and discloses your personal information when you visit or make a purchase from https://cairnward-outdoor.com/ (the “Site”), or otherwise communicate with us (collectively, the “Services”).
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the updated version on the Site and revise the “Last updated” date.
In order to provide and improve our Services, we collect personal information from various sources, as described below. We may use your information to communicate with you, process orders, comply with our legal obligations, enforce our terms of use and protect our users and our business.
Information you provide directly:
- Contact details (name, address, telephone number and email address).
- Order details (billing/shipping addresses, payment confirmation).
- Account information (username, password, security information).
- Communications with customer service.
Information collected automatically:
We automatically collect certain data about your use of our Site through cookies and similar technologies (device, browser, IP address and usage analytics data).
Information from third parties:
We may receive information from suppliers, service providers or social media platforms that help us operate the Site and Services.
- To process orders and deliver products or services.
- To send communications relating to accounts, orders or policies.
- To provide customer service and support.
- For marketing and advertising purposes (where permitted by law).
- For fraud detection and security purposes.
- To comply with legal and regulatory requirements.
We use cookies and similar tracking technologies to improve the user experience, carry out analytics and personalise content. You can manage cookies through your browser settings, but disabling them may affect certain features.
We may share personal information with:
- Service providers and suppliers performing functions on our behalf.
- Business and marketing partners.
- Affiliated companies within our group.
- Government authorities or regulatory bodies where required by law.
We do not sell or share sensitive personal information without your consent.
Our Site may include links to third-party websites that are not operated by us. We are not responsible for their content, policies or practices. Please review their privacy policies before providing them with any personal information.
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us to request its deletion.
We implement security measures to protect your information, but we cannot guarantee absolute security. We retain data for as long as necessary to comply with our legal, contractual or operational obligations.
Depending on where you live, you may have the following rights:
- To access, correct or delete your personal information.
- To request the portability of your data.
- To restrict or object to processing.
- To withdraw your consent.
- To lodge a complaint with a data protection authority.
To exercise your rights, please contact us at contact@cairnward-outdoor.com. We may require verification of your identity before processing your request.
Your personal information may be transferred, stored and processed outside your country of residence, subject to applicable data protection laws.
Store Name: Cairnward-Outdoor
Address: Chem. des Raytolats 15, 1423 Villars-Burquin, Switzerland
Email: contact@cairnward-outdoor.com
Phone: +41 76 535 08 06
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Zurich, Switzerland Time – CET/CEST).
Response Time: We aim to respond within 2 working days.
Any questions?
Visit our FAQ page or contact our customer service team.